Klixarunzon

Return Policy

Last Updated:

1. Introduction

At Klixarunzon, we are committed to your satisfaction. This Return Policy outlines the terms and conditions for returns, refunds, and exchanges. Please read this policy carefully before making a purchase.

This policy applies to all products purchased through our website https://klixarunzon.ddd.

2. Right of Withdrawal (EU Consumers)

If you are a consumer within the European Union, you have the statutory right to withdraw from your purchase within 14 days without giving any reason, in accordance with the EU Consumer Rights Directive (2011/83/EU) and the German Civil Code (BGB).

2.1 Withdrawal Period

The withdrawal period expires 14 days after the day on which you, or a third party indicated by you (other than the carrier), acquires physical possession of the goods.

For orders consisting of multiple goods delivered separately, the withdrawal period starts from the day you receive the last item.

2.2 How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision by a clear statement. You may use the model withdrawal form below, but it is not obligatory.

Contact us at:

Klixarunzon
Maximilianstraße 35
80539 München
Germany
Email: support-center@klixarunzon.world

2.3 Model Withdrawal Form

To: Klixarunzon, Maximilianstraße 35, 80539 München, Germany, Email: support-center@klixarunzon.world

I hereby give notice that I withdraw from my contract of sale of the following goods:

  • Ordered on / received on: [date]
  • Order number: [number]
  • Name of consumer: [name]
  • Address of consumer: [address]
  • Signature of consumer (only if submitted on paper): [signature]
  • Date: [date]

3. Conditions for Returns

3.1 Eligible Returns

To be eligible for a return, the following conditions must be met:

  • The product must be in its original, unopened, and sealed packaging
  • The return must be initiated within the 14-day withdrawal period
  • The product must not show signs of use or damage caused by the customer
  • All original labels and seals must be intact

3.2 Non-Returnable Items

Due to health and hygiene regulations, we cannot accept returns of:

  • Opened or unsealed products
  • Products with broken safety seals
  • Products that have been used or consumed
  • Products that are not suitable for return due to health protection or hygiene reasons once unsealed

This exception is in accordance with Article 16(e) of the EU Consumer Rights Directive.

4. Return Process

4.1 Step 1: Contact Us

Before returning any product, please contact our customer service team at support-center@klixarunzon.world with:

  • Your order number
  • The reason for the return
  • Photos of the product (if applicable)

4.2 Step 2: Receive Return Authorization

Once we review your request, we will provide you with:

  • Return authorization number
  • Return shipping address
  • Any specific return instructions

4.3 Step 3: Ship the Product

Pack the product securely in its original packaging (if possible) and ship it to the address provided. Please include:

  • The return authorization number
  • A copy of your original order confirmation

4.4 Step 4: Inspection and Refund

Once we receive and inspect your return, we will notify you of the status. If approved, your refund will be processed within 14 days.

5. Return Shipping Costs

5.1 Standard Returns (Withdrawal)

If you are exercising your right of withdrawal, you are responsible for the direct cost of returning the goods, unless the goods are defective or we have agreed otherwise.

5.2 Defective or Incorrect Products

If you receive a defective or incorrect product, we will cover the return shipping costs. Please contact us immediately if you receive:

  • A damaged product
  • An incorrect product
  • A product with manufacturing defects

6. Refunds

6.1 Refund Method

Refunds will be issued using the same payment method used for the original purchase. If that is not possible, we will contact you to arrange an alternative refund method.

6.2 Refund Timeline

We will process your refund within 14 days of:

  • Receiving the returned goods, or
  • Receiving proof that you have sent back the goods (whichever is earlier)

Please note that your bank or payment provider may take additional time to process the refund and credit your account.

6.3 Refund Amount

We will refund the full purchase price of the product(s), including standard delivery costs (if applicable). If you chose a delivery method more expensive than standard delivery, we will only refund the cost of standard delivery.

6.4 Deductions

We may make deductions from the refund for any loss in value of the goods if the loss resulted from unnecessary handling by you.

7. Exchanges

We currently do not offer direct exchanges. If you would like a different product, please:

  1. Return the original product for a refund
  2. Place a new order for the desired product

8. Damaged or Defective Products

8.1 Reporting Damage

If you receive a damaged or defective product, please contact us within 48 hours of delivery with:

  • Your order number
  • Description of the damage or defect
  • Photographs showing the damage

8.2 Resolution Options

For damaged or defective products, we will offer:

  • A replacement product (subject to availability)
  • A full refund, including original shipping costs

8.3 Legal Warranty

In accordance with German law (BGB §§ 434 ff.), you have legal warranty rights for defective products. The statutory warranty period is 2 years from the date of delivery.

9. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  1. Check your bank account again
  2. Contact your credit card company or bank, as processing times vary
  3. If you have done all of this and still have not received your refund, please contact us

10. Order Cancellations

10.1 Before Shipment

If you wish to cancel your order before it has been shipped, please contact us immediately. We will process your cancellation and issue a full refund if the order has not yet been dispatched.

10.2 After Shipment

If your order has already been shipped, you will need to follow the standard return process once you receive the goods.

11. Gift Returns

If you received a product as a gift:

  • You may return it following the standard return process
  • The refund will be issued to the original purchaser
  • Alternatively, we can issue store credit to you (the gift recipient)

Please contact us for assistance with gift returns.

12. Your Consumer Rights

This Return Policy does not affect your statutory rights as a consumer under German or EU law. You may have additional rights under local consumer protection laws.

For disputes, you may also use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

13. Changes to This Policy

We reserve the right to update this Return Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions about returns, refunds, or this policy, please contact us:

Klixarunzon
Maximilianstraße 35
80539 München
Germany

Email: support-center@klixarunzon.world

We typically respond to inquiries within 24-48 business hours.